GRIEVANCE PROCEDURE
	
	General:
This policy is furnished to outline what procedures we will follow should a dispute develop. The intent of these procedures is to provide a fair and equitable process for addressing resident or prospective resident concerns.

	Applicability:
	This policy applies to management actions regarding housing project operations or the failure to act.
	
	This policy does not apply to the following situations:
	
•	Rent changes authorized by a governmental Agency or in accordance with the lease agreement;
•	Changes in occupancy rules or other operational or management practices in which proper notice and opportunity have been given according to law and the provisions of the lease; and notice and opportunity have been given according to law and the provisions of the lease; and
•	Disputes between tenants not involving management.
	
	Grievance Procedure:
	A resident or prospective resident may ask CPM to reconsider any adverse decision should a dispute not be resolved at the property.  The request for reconsideration must be in writing and must set forth the specific reasons why the resident or prospective resident believes the decision was in error and the specific remedy requested.  Any reconsideration request must be limited to the allegation and issues directly related to the alleged adverse action not to exceed 6 months after occurrence. The complainant must identify all relevant information that he or she believes is incorrect or that was omitted from previous consideration. The request must include all new and material information believed to support the reconsideration request. 
	
	You can submit a grievance the following ways:
	
	Online at http://www.columbuspm.org/grievance

Mail to Columbus Property Management, Attn: Grievance, 2042-48 Arch Street, 2nd Floor, Philadelphia, PA 19103. 

Email corporate@columbuspm.org.
	
	Please include your name, phone number, email, property name, unit number, explanation of your concern and your requested remedy in all correspondence.

All grievances will be reviewed by a company officer and will be responded to within 10 business days of receipt.

	Interpretation services for those with limited English proficiency are also available upon request.